Terms of Service

By creating an account or using RadHubs in any way, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use the platform.

We may update these terms from time to time. We will notify registered users of significant changes by email. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

RadHubs is a cloud-based platform that allows individuals to:

• Upload, store, and organise DICOM medical imaging files and radiology reports.
• View DICOM studies through a professional in-browser viewer.
• Securely share studies with healthcare providers via expiring links.
• Manage their personal medical imaging archive.

To use RadHubs, you must:

• Be at least 18 years old, or have parental/guardian consent.
• Provide accurate and complete registration information.
• Maintain the security of your password and not share your account credentials.
• Notify us immediately of any unauthorised access to your account.

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these terms.

You agree to use RadHubs only for lawful purposes and in accordance with these terms. You must not:

• Upload files that are not your own medical imaging data, or data you are not authorised to store.
• Use the platform to store or distribute illegal content.
• Attempt to access another user's data or circumvent access controls.
• Upload malicious files, viruses, or malware.
• Use the platform in a way that disrupts or damages the service.
• Reverse-engineer, scrape, or attempt to extract data from the platform in bulk.
• Create multiple free accounts to circumvent storage limits.

You own your data. All medical imaging files, reports, and personal data you upload to RadHubs remain your property at all times.

By uploading data to RadHubs, you grant us a limited, non-exclusive licence to store, process, and display your data solely for the purpose of providing the service to you.

We will never sell, transfer, or use your medical data for any purpose other than operating and improving the RadHubs service for you.

RadHubs offers the following plan tiers:

• Free: 1 GB storage — no credit card required.
• Premium: 50 GB storage — billed monthly at SAR 39.
• Pro: 200 GB storage, all features — billed monthly at SAR 59.

Paid plans are billed in advance on a monthly basis. Prices are displayed on the Pricing page and are inclusive of applicable VAT.

If you exceed your plan's storage limit, you will be prompted to upgrade. Existing files will not be deleted, but you will be unable to upload new content until you upgrade or free up space.

The RadHubs platform, including its design, software, branding, and content (excluding user-uploaded data), is the intellectual property of RadHubs and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or create derivative works from any part of the platform without our express written permission.

To the maximum extent permitted by applicable law:

• RadHubs is provided "as is" without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform.
• Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.
• We are not responsible for any medical decisions made based on data stored on this platform.

Nothing in these terms limits liability for fraud, death, or personal injury caused by negligence.

To exercise your statutory cancellation right:

• Notify us by email at billing@medivault.app within 7 days of your first payment, stating your intent to cancel.
• A full refund will be processed within 5–10 business days to your original payment method.

RadHubs goes further than the statutory minimum and offers a 14-day money-back guarantee on your first payment for any paid plan. See our full Refund Policy for details.

This statutory right does not apply if you have already used the paid features (e.g., storage beyond the free limit) before submitting the cancellation request.

You have the right to correct errors made during a transaction or when using the platform:

• Study details: You can edit any study's name, date, body part, or notes at any time from the study detail page on your dashboard.
• Billing errors: If you believe you were charged incorrectly, contact us at billing@medivault.app within 24 hours of the charge. We will review and correct the error within 1 business day.
• Account information: You can update your name, email, and profile details at any time from Settings.

In accordance with the Saudi E-Commerce Law, RadHubs will not hold you to a transaction where a clear error occurred in the electronic form, provided you notify us before the service has been fully consumed.

By you: You may close your account at any time from your account settings. Upon closure, your data will be permanently deleted within 30 days.

By us: We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or if we determine your use poses a security risk to other users. We will provide reasonable notice unless the situation requires immediate action.

Upon termination, you may export your data for up to 14 days before it is permanently deleted.

These Terms of Service are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in the Kingdom of Saudi Arabia.

For questions about these terms, contact us at legal@medivault.app.